Returns & Exchanges

Last Updated:​ [10/01/2026]

Thank you for shopping with Infinivate. As an independent seller, I strive to ensure your satisfaction with every purchase. This policy outlines the rules for returns and refunds. Please read it carefully before requesting a return.

1. Return Eligibility​

You may request a return under the following conditions:

• The item is unused, in its original packaging, and includes all tags and accessories.

• The return request is submitted within 14 days of delivery​ (unless otherwise specified for specific products).

• The product is defective, damaged during shipping, or incorrect​ (e.g., wrong size/color).

• Non-returnable items: Digital products (e.g., e-books), custom-made goods, and personal care items (e.g., cosmetics) cannot be returned.

2. Return Process​

To initiate a return:

1. Contact me​ within the eligible period at support@infinivate.lat​ with:

   • Your order number

   • Reason for return

   • Photos/videos (e.g., of damaged items)

2. I will review your request and provide a return address and instructions within 2 business days.

3. Ship the item back using a tracked shipping method. For returns due to my error (e.g., wrong item), I will cover return shipping costs; otherwise, the customer bears return shipping fees.

3. Refund Process​

• Refunds are issued only after the returned item is received and inspected.

• Approved refunds will be processed to your original payment method​ within 3–7 business days.

• Refunds exclude original shipping fees (unless the return is due to my error).

4. Non-Refundable Situations​

Refunds will not be granted for:

• Items returned after the 14-day window.

• Products damaged by customer misuse or improper handling.

• Clearance, discounted, or promotional items.

• Items without original packaging or showing signs of use.

5. Exceptions & Special Cases​

• Digital products: Due to their replicable nature, digital items (e-books, software) are non-refundable.

• Custom orders: Personalized goods cannot be returned unless they arrive defective.

• Shipping delays: I am not responsible for carrier delays but will assist in tracking resolutions.

6. Contact Me​

For return requests or questions:

• Email: support@infinivate.lat

• Phone/WhatsApp: +1 (531) 795-0674

• Address: 8435 Guinevere St, Houston, TX 77029

• Response Time: I aim to reply within 24 hours (Mon–Fri, 9:00 AM – 5:00 PM CST).